The Customer shall ensure that it does not accept the delivery of any Product whose original packaging is damaged or tampered in any manner. In case, of products where color is not mentioned, the customer shall receive any color which is in stock at the time of ordering and the same cannot be replaced/returned.
Products purchased by a Customer can be Returned/Replaced by XYZ pic within 3 (Three) days of the delivery date by placing a “Return Order” or “Replacement Order” request on “com” or by calling the XYZ pic Customer Care Centre on +91 8879970878 or by sending an email at sales@xyzpic.com if Customer finds that the Product delivered is damaged and/or defective and/or is expired. Returns or Replacement will be entertained only once for each order.
In case of Return or Replacement of any Product, the XYZ pic will arrange to pick up of such Products. The Customer will assist to return the Product completely in the same condition as it was received along with all accessories/booklets/freebies etc. There should be no signs of external damage on the packaging, including the original carton. At the time of pickup, the Customer will be provided with an acknowledgment of Return pick up by the Courier. The Customer should retain the said acknowledgment and quote or produce the same in all future communications with the com in this regard.
Any replacement/exchange shall be processed only where the Product is available and in all other cases, the Customer will be provided with a refund along with shipping charges, if any actually paid by the Customer in relation to such Product.
XYZ pic will make reasonable endeavor that any eligible refund/credit note is initiated within 15 days of receipt of returned products. The approved refund amount will be credited to Customer’s bank account/refunded into credit card or debit card account as the case may be within such time as taken by banking channels to process such refund.
In case of any defect arising after delivery of the Product as the case may be, such defects will be serviced by the respective manufacturer/brand in accordance with the respective manufacturer’s warranty terms.
Order once placed on XYZ pic. in can be requested for cancellation if the order is not dispatched for delivery by placing "Cancel Order" request on “com” or by calling Customer Care Centre on +91 8879970878 or by sending an email at orders@xyzpic.com. XYZ pic reserves the right to reject the cancellation request and in its sole discretion may decide appropriately after taking into consideration the product category, whether purchased by XYZ pic specifically against the Order, whether products are proprietary in nature, whether customized on special request of customer, whether significant cost is incurred by XYZ pic to arrange delivery of Product etc. If the cancellation request is rejected by XYZ pic after providing adequate reasons, Customer will be obliged to accept delivery and make payment against the product(s). If the order is requested for cancellation after payment has been processed, and if cancellation is approved by XYZ pic, the said amount will be refunded in accordance with the above-mentioned process.
